MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability. BKK's service is an environmentally friendly, fast and convenient supplement to urban transport. The public bike-sharing system includes the MOL Bubi app, 173 bike stations, 1,856 bicycles, the road network of the service area, the BudapestGO journey planning app and BKK’s Customer Service. The availability of public bicycles and the quality of service are guaranteed by BKK service contracts.
Download the MOL Bubi app, register and after selecting the fare product that best suits you, you're ready to ride. With the app, you can easily pick up an apple-green bike from any of the 173 bike stations. With a valid pass, the first 30 minutes of each ride is free of charge. For continuous use exceeding 30 minutes, a separate fee of 20 HUF/minute is charged.
The MOL Bubi bike-sharing service can be used with a monthly or annual MOL Bubi pass or with the Pay As You Go rate. You can pick up a bike with the mobile app. The Pay As You Go fare system is 20 HUF/minute and if you want to use the service with friends, you can pick up two bikes at a time. In the case of simultaneous bike use with a valid pass, the first 30-minute free ride applies to both bikes.
Continuous use over 30 minutes is subject to the Pay As You Go fare system which is 20 HUF/minute.
Click here for details on how to use the system.
No, you can purchase fare products any time you like after registration.
You can request a new PIN code in the MOL Bubi app or on the MOL Bubi website, which will be automatically sent by SMS to the phone number you provided during registration. In case you forgot your PIN code, you can ask for assistance at BKK’s Central Customer Service Centres or via the Call Centre.
It is not possible to use the new MOL Bubi service with your previous registration. Please re-register.
You can only use the bikes with the MOL Bubi app, which you can download from Google Play, the Apple Store or the Huawei app gallery. Bikes can be picked up using the QR code scanner in the app or by entering the 6-digit serial number on the bike - located on the top of the rear mudguard and on the seat tube.
The smart lock is a component located on the back of the MOL Bubi bikes, under the seat tube, with the help of which it is possible to pick up and drop off the bikes. When picking up a bike, the smart lock opens automatically with a loud click. To close or park the bike, you need to push the blue lever on the smart lock all the way down until it clicks. It is important to note that if you want to park your bike, you must indicate this in the app before pushing down the lever of the smart lock.
If you are unable to scan the QR code, enter the number of the bike you wish to pick up in the app. Please only start the pickup if you want to use the bike right away, as the smart lock will open automatically and the usage time will start counting immediately.
If neither of the above options work, the bike cannot be used (usually due to a fault report by a previous customer). Please report the error via the MOL Bubi app or contact BKK’s Call Centre at +36 1 3 255 255.
You can drop off and stop using your bike at any of the 173 bike stations across the city by pushing the blue lever on the back of the smart lock all the way, until it clicks. A beep sound will signal when the lock has been successfully closed and the app will immediately display the end time of your journey. You can keep track of your previous journeys under "Usage history".
If the smart lock does not close, please try moving the rear wheel of the bike as the lock might have been stuck in a spoke. If you are still unable to close the smart lock, please contact our Call Centre at +36 1 3 255 255.
If the smart lock does not open though the app shows a successful pickup, please try moving the rear wheel of the bike, as the lock might have been stuck in a spoke. Then press the "Reopen lock" button in the app. If it still won't open, gently move it a little and try to open the smart lock again by repeating the previous steps. You may also want to help the lock open manually. If the lock still will not open, please contact our Call Centre at +36 1 3 255 255.
It is located on the back of the bike, on the fork (under the saddle, behind the seat tube), at the front section of the rear fender.
Only persons over the age of 16 may use the MOL Bubi public bike-sharing service.
You can secure your phone with the locking screw on the right side of the phone holder. Loosen the locking screw, place your smartphone into the holder and then tighten the screw. Customers can use the phone holder at their own risk. Please note that on persistently uneven surfaces, especially on cobblestone streets, the locking screw of the holder may get loose. It is forbidden to use a hand-held mobile phone while cycling.
If you would like to use the service with friends, you can pick up two bikes at a time. In the case of simultaneous bike use with a valid pass, the first 30-minute free ride applies to both bikes. Continuous use exceeding 30 minutes is subject to the Pay As You Go fare which has a rate of 20 HUF/minute.
You can drop off your bicycle at any designated MOL Bubi bike station; you do not need to return it to the same bike station where you picked it up. You can find the locations of the bike stations in the app and on the website, under Locations. If, however, you do not return your bike to an official MOL Bubi station, you will be charged 5,000 HUF service fee for bike collection.
Prop up your bike within the area of the MOL Bubi bike station, next to the terminal, marked with a line after closing the smart lock.
The availability of bicycles (their redistribution within the service area) is guaranteed by BKK: the back-office system will automatically notify our logistics team when it detects that a bike station is empty. Bikes are distributed 24/7 to ensure that no bike station stays without available bikes. If you still cannot find a bike at the bike station, please walk to another one nearby. Before you start your trip, you can easily check the number of currently available bikes at individual stations in the app or on the website.
Yes, you can park your bike outside a MOL Bubi docking station with the smart lock. When you park with your MOL Bubi, it counts towards your usage time, so the usage-fee counter will continue to spin while you park. If you rent a bike, this means that you will have to pay a separate usage fee of 20 HUF/minute for continuous use of more than 30 minutes.
To park, first press the park button in the app and then close the smart lock by pressing the lever until it stops. When you are done parking, press end use in the app and the smart lock will automatically open. Watch this video to see how to park.
All bikes have a three-speed hub gear. The grip shift is on the right side of the handlebar. The correct way to change gears is similar to the manual gearshift in cars: it is necessary to pause pedalling while changing gears. Gear change is not possible while pedalling.
Once the bike is securely propped up, pull the lever of the quick-release at the top of the seat tube and fasten the saddle at the correct height.
You can track the time of your current journey in the app down to the second.
You can check your usage history in the app or on the website after logging into your user account.
Please return your bike to one of the bike stations shown in the app or on the website under Locations. If you drop off your bike outside a bike station, you will need to pay a service fee of 5,000 HUF.
The MOL Bubi service can only be used with the MOL Bubi app.
There is no limit on parking time during the period of use. Please remember, however, that when you park with a MOL Bubi bike, the parking time is included in the usage period, so usage fees are charged in the park mode as well. Attention! You can use the service for up to two hours at a time.
MOL Bubi bikes can only be used within the administrative boundaries of Budapest.
You can use the new MOL Bubi service with a monthly or annual MOL Bubi pass, as well as at the Pay As You Go rate. For more information, please visit the ’Fare Policy’ section of the website.
Fare products can be purchased by bankcard in the MOL Bubi app or on the MOL Bubi website, after registration. In-person purchase is not possible.
The MOL Bubi monthly and annual pass is purchasable only by customers with a home address in Hungary. If you do not have such an address, only the Pay As You Go fare is available to you.
Fare products can only be purchased with a bankcard, which requires you to register the details of the bankcard you wish to use in your User Account. The types of cards accepted by the system are listed in Annex 3 of the MOL Bubi T&C.
The MOL Bubi back-office system will automatically send an e-invoice about every purchase and each journey requiring usage fee payment to the email address you have registered in your User Account. Invoices are issued immediately in the case of fare product purchases, while in the case of usage fees, a daily aggregate is invoiced at the beginning of the following day. BKK is not in a position to issue paper-based invoices.
Yes, you can, but please note that BKK will issue e-invoices about MOL Bubi fare products, which will be sent to the email address you provided when registering.
If the Client requests an e-invoice to be issued in the name of a legal entity, the Client is responsible for forwarding the e-invoice to the legal entity's official e-invoice receiving email address. When requesting a “company invoice”, please provide the legal person’s own VAT number, NOT the Company Group VAT number (CSASZ in Hungarian, which has the digit 5 in the middle).
Attention! Only the fare product can be invoiced in the name of a business, and any fees for the use of the product will be made out in the name of the private person.
No, only the invoice about the fare product (pass) can be issued to a company name. The invoice about the usage fee can be issued only to person who has registered in the MOL Bubi system.
If you choose the Pay As You Go fare or wish to redeem a voucher, you will also need to pay 100 HUF bankcard registration fee. This is necessary so that the payment system can check whether your bankcard details are real. The bankcard registration fee includes the fee of the first 5 minutes of your first trip after registration, so the Pay As You Go rate applies only after those first five minutes. If you do not use this option during your first trip after payment, the discount will be lost.
If you wish to use MOL Bubi with a different bankcard, you will need to pay the bankcard registration fee the first time you use the newly registered bankcard.
Normally, there is no bankcard registration fee in the case of MOL Bubi pass purchases. If, however, the validity of your bankcard expires during the validity period of the pass, it is necessary to enter the new card details in the MOL Bubi system, and in this case, when you register a new bankcard, the system will charge and invoice a one-time bankcard registration fee of 100 HUF, which also includes the price of the first 5 minutes of your first ride after card registration. In the case of a pass, your first ride after payment will therefore be free for 35 minutes. If you don't use this option, the discount will be lost.
With a valid MOL Bubi pass, the first 30 minutes of each journey are free of charge. Continuous use beyond 30 minutes is subject to the Pay As You Go fare which is 20 HUF/minute. With a valid monthly or annual pass, you can pick up two bikes at a time with the first 30 minutes of each ride free of charge in the case of both bikes.
With a valid pass, the first 30 minutes of each journey is free of charge. Continuous use beyond 30 minutes is charged at the Pay As You Go rate which is 20 HUF/minute. In the case of Pay As You Go bike use, you need to pay 20 HUF/minute for each minute started.
In the case of fare product purchases (MOL Bubi monthly pass, annual pass and bankcard registration fee related to Pay As You Go), the card is debited immediately, while in the case of usage fees, the card is debited at the beginning of the following day, summarised on a daily basis.
Bankcard data shall be processed exclusively by OTP Mobil Kft., (Trade Reg. No. 01-09-174466; seat: 1143 Budapest, Hungária krt. 17-19.; hereinafter referred to as Simple) according to the relevant technical requirements. The privacy notice of OTP Mobil Kft. is accessible at https://simplepay.hu/wp-content/uploads/2021/01/SimplePay_b2c_adatkezelesi_tajekoztato_eng_20210114.pdf
BKK does not store of handle bankcard data. By registering your bankcard you agree to Simple storing the card data and accept OTP Bank’s Privacy Notice. If you wish to cancel the card data, please do so through one of the contact channels shown in this document. We notify the bank about your wish to cancel by forwarding the ID generated by Simple; from then on Simple will take the necessary measures in line with its own procedures and the above mentioned privacy notice. We will not forward any other personal data concerning you to Simple in connection with your cancel request besides the ID needed to identify the card to be cancelled.
Yes, you can. With a MOL Bubi pass, the first 30 minutes of each journey is free of charge. If the bike is returned within 30 minutes and a new bike is picked up, the free 30 minutes will start again. Please note that if you would like to use the same bike again, you may need to wait for a while so that the bike’s status is updated in the back-office system. If two bikes are dropped off and picked up at the same time, this process could take up a few minutes.
If the fees cannot be charged due to insufficient funds, your User Account will become inactive. No further bikes can be picked up until you have settled the outstanding debt.
Please check if the data you provided during the transaction are correct. If all data are correct, please contact your card-issuing bank or OTP Mobil’s customer service, so they can investigate the reason for the rejection.
If, afterwards, you still cannot register your card, please use a different one.
You can cancel the automatic renewal in the MOL Bubi app or on the MOL Bubi website at least one day before expiry, after logging in to your user account and clicking on the current pass. If you do not cancel it, the system will deduct the price of the MOL Bubi monthly pass from the bankcard provided at registration and add it to the User Account after the expiry of the existing MOL Bubi monthly pass.
The validity period of the passes starts after purchase and expires 1 month (31 days) after the time of purchase (hour and minute) for MOL Bubi monthly passes and 12 months after the date of purchase for MOL Bubi annual passes. You can check the validity of your pass in the MOL Bubi app or in your User Account on the website.
If the validity of a MOL Bubi monthly pass expires, the system will automatically add the new MOL Bubi monthly pass to the user account. In case of an annual MOL Bubi pass, the system does not automatically renew the pass. Please note that in such a case, further use will be charged at the Pay As You Go rate until a new pass is purchased.
If the system fails to deduct the price of the monthly pass from the bankcard due to a lack of funds, it will automatically switch to the Pay As You Go rate. In this case, it is still the responsibility of the user to buy a new fare product after registering a new bankcard or after balance top-up.
If you would like to purchase a monthly or annual MOL Bubi pass for your company's employees, please contact us at [email protected]
If you only plan to use the MOL Bubi service occasionally, you can choose the Pay As You Go option and after registration you can ride for 20 HUF/minute. The one-time bankcard registration fee of 100 HUF includes 5 minutes of free cycling during your very first ride. If you would like to use the service on a regular basis, we recommend one of our passes. With a monthly or annual pass, the first 30 minutes of each journey you start is free of charge, further use (over 30 minutes) will be charged at the Pay As You Go rate.
You can change your data in the app or on the MOL Bubi website after logging in. To change the mobile phone number you provided during registration, please contact BKK’s Call Centre at +36 1 3 255 255 or e-mail us at a [email protected].
The PIN code you need to log in is sent to you by SMS. If you have forgotten your PIN, you can request a new one in the app or on the website. If the system does not allow you to log in, despite the new PIN code, please contact BKK’s Call Centre at +36 1 3 255 255.
As required by the Consumer Protection Act, BKK’s Customer Service must respond to complaints received via email, phone or in person within 30 days.
In the event of a failed transaction, please check that the information you provided during the transaction is correct. If you have entered all the details correctly, contact your card-issuing bank to investigate the reason for the rejection.
It is important to note that your card is automatically debited when you usage fees are collected or the monthly pass is renewed, therefore we store your card in a tokenised form. Please ensure that you always have sufficient funds on your bankcard.
For more information, contact your card-issuing bank or OTP Mobil’s customer service.
Please return the damaged bicycle to the nearest MOL Bubi bike station and report the fault via the MOL Bubi app or contact our Call Centre at +36 1 3 255 255. Also, to help other customers, please indicate that the bike is faulty by turning the saddle. If the bicycle is damaged to such an extent that it cannot be returned to the nearest bike station, please report the defect to BKK’s Call Centre, they will provide you with information on what to do in such a case.
Please return the faulty bicycle to the nearest MOL Bubi bike station and report the defect in the MOL Bubi app or contact our Call Centre at +36 1 3 255 255. Also, to help other customers, please indicate that the bike is faulty by turning the saddle.
The user is responsible for the bicycle for the entire usage period. Bicycle theft must be reported immediately to BKK’s Call Centre at +36 1 3 255 255.
BKK does not offer a general passenger or accident insurance policy to users of the MOL Bubi service. The same applies to liability insurance for damage caused to third parties. We recommend taking out individual insurance. Most credit cards come with some form of insurance, while household insurance policies also include liability insurance. The Client may be insured in other ways, if any of his/her membership includes an insurance premium (e.g. if the user is a member of the Hungarian Cyclists' Club (Magyar Kerékpárosklub), he/she is insured for traffic accidents from the 1st day of the month following the date of payment of the membership fee, which includes third-party liability insurance).
Please contact BKK’s Call Centre at +36 1 3 255 255 or visit any BKK Customer Service Centre in person.
Please register again with the correct phone number and a new PIN code will be sent to the phone number provided.
Please contact BKK’s Call Centre at +36 1 3 255 255 or visit any BKK Customer Service Centre in person.
You can redeem your virtual pass via the website or the app under User Account/Vouchers. Important! If you do not already have a bankcard assigned to your MOL Bubi account, you will need to complete the 100 HUF bankcard registration before you can proceed. Attention! The virtual pass overwrites your current fare product, so only redeem the voucher after your current product expires.
Send an email to [email protected] with the code you received and the phone number registered in our system.
BKK is not responsible for personal belongings left on the bicycle. Objects found on the bicycle or at the MOL Bubi station can be handed over to the notary competent for the location where it was found, according to the provisions set out under 5:55 (1) of the Hungarian Civil Code.