About MOL Bubi | How to Use Bubi | How to use MOL Bubi - if there is a problem | MOL Bubi system access plans | MOL Bubi pass | Using MOL Bubi on a Pay As You Go basis | Purchase information | MOL Bubi voucher | If there's a problem | Terms and Conditions
MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability. MOL Bubi bicycles can be picked up and dropped off at more than 220 stations throughout the city.
Yes, the MOL Bubi public bike-sharing service is available to anyone over the age of 16.
You can use MOL Bubi bikes with the MOL Bubi app.
First download the app to your Android or iOS or Huawei phone. Create a user account and activate it with the PIN code sent to you via SMS. Then purchase a monthly or 6-months MOL Bubi pass or choose the Pay As You Go usage plan. You can start purchasing at any time after registration, but you cannot pick up bikes without a valid usage plan.
You can use two bikes at the same time, whether you have a pass or a Pay As You Go plan. With a pass, the first 30 minutes are free for two bikes each time you start a ride. With the Pay As You Go plan, both bikes are charged 50 HUF/minute from the start of the ride.
Use the MOL Bubi app to scan the QR code on the back of the bike or enter the 6-digit serial number on the top of the rear mudguard and seat tube and you're ready to roll.
You can pick up and lock your bikes at any MOL Bubi station. If you lock your bike elsewhere other than a station, you will have to pay a 5,000 HUF service fee. Make an effort to end your ride at a station. However, bikes locked off-station can be picked up without paying a fee: they are marked with a special pictogram on the map.
If you drop off your bike outside the MOL Bubi station, we will charge you a 5000 HUF service fee.
Take the bike to a MOL Bubi station, then press the smart lock button on the back of the bike until it clicks. Three beeps will sound when the lock is successfully closed, and the app will then display the end time of your ride.
You'll find the smart lock button on the back of the bike, on the fork (under the saddle, behind the seat tube), at the front of the rear mudguard.
You can check where the stations are in the MOL Bubi app or on the map on the website. Stations are marked by a red dot in green on the map, while empty stations are grey.
The stations are marked MOL Bubi on the totem pole on the site and you will also see green paint markings on the ground. The old-style stations have docking points, the newer ones have bike stands. Be careful not to confuse them with Mobi-points, where you can pick up and drop off shared scooters; micromobility points do not have MOL Bubi totem poles.
If a station is temporarily unavailable (e.g. due to an event or renovation work), please report it on the website, in the app under News. Closed stations are not shown on the map in the app or on the website. A notice on the totem pole at the site will indicate that the station is temporarily unavailable.
Yes, you can park at off-station locations, you can start this feature in the app. Please note that the parking time counts towards your usage time; we recommend that you only use it for very short stops.
If you lock your bike at off-station locations and do not activate the parking function, the system will not detect it as parking, but as an off-station bike return, and you will have to pay a 5,000 HUF service fee.
In the app, start the parking function in the top menu bar for the bike you've picked up, then close the smart lock. When you have finished parking, press the end parking button in the app and the smart lock will automatically open. Watch this video about parking. If you close the smart lock without having started parking in the app, the system will automatically detect the lock as a return and you will have to pay a 5,000 HUF service fee.
Parking time counts towards the time of use. We recommend that you use it for short stops only. Attention! You can use the bike-sharing service for up to two hours at a time, including any time used for parking.
If neither of these options works, the bike is temporarily unusable. Please choose another bike. Tip: in the app, check which bikes are visible because those are the bikes you can pick up.
If the smart lock doesn't click, first move the rear wheel of the bike, as it is possible that the lock is stuck in a spoke. If you still cannot close the lock, call the BKK Customer Service on +36 1 3 255 255 between 6:00 in the morning and midnight, Monday to Sunday. If you experience such an error between midnight and 6:00 a.m., please use the "Did you notice an error?" menu item in the MOL Bubi app and specify the exact time you locked your bike.
If the smart lock won't open, first move the rear wheel of the bike or try moving the lock button upwards, as it's possible that the lock is stuck in a spoke. Then press the Reopen lock button in the app. If the smart lock still does not open, call BKK's Call Centre from Monday to Sunday between 6 a.m. and midnight on +36 1 3 255 255. If you experience such an error at night between 0 and 6 a.m., please use the "Have you detected an error?" menu item in the MOL Bubi app.
Before you go, check the app or the website's Map section to see how many bikes there are at the station. If you cannot find a bike at a station, please walk to another location nearby or pick up a bike locked at an off-station location.
You can use MOL Bubi with a monthly or 6-months MOL Bubi pass and a per-minute Pay As You Go plan. For more detailed information, please visit the Prices section on the website.
If you only want to use MOL Bubi occasionally, you can choose the minute-based Pay As You Go plan and after registration you can cycle for 50 HUF / minute. The one-off 100 HUF bankcard registration fee paid when registering your card includes the first 2 minutes of your first ride. If you would like to use the service on a regular basis, you should choose one of the passes. With a monthly or 6-months pass, the first 30 minutes of each ride started are free of charge; for continuous use beyond 30 minutes, you will also have to pay a separate usage fee of HUF 50 per minute.
MOL Bubi monthly and 6-months passes can only be purchased by customers with a Hungarian address. If you are resident abroad, you can only use the Pay As You Go plan.
The validity period of the passes is 1 month from the time of purchase (hour, minute) for the MOL Bubi monthly pass, and 6 months for the MOL Bubi 6-months (183 day) pass. You can check the validity of your pass in the MOL Bubi app or in your User Account by clicking on your current monthly pass on the website. The monthly pass will be automatically renewed for one month if you do not cancel it in your account at least one day before the expiry date.
With a valid MOL Bubi pass, the service is free of charge for the first 30 minutes for each use (for two bikes). For continuous use beyond 30 minutes, you will have to pay a separate usage fee of 50 HUF per minute.
Yes, with a valid pass, the first 30 minutes of each ride are free of charge. If you return your bike to a station within 30 minutes and pick up another one there, your free 30 minutes will start again. Attention! If you want to pick up the same bike you dropped off, you will have to wait for the status of the bike to be updated in the back-end system. If you drop off and pick up more than one (up to two) bikes at the same time, this can take up to minutes.
If you have a valid pass, you will be charged for continuous use for more than 30 minutes. If you use the system with the PayAs You Go plan, you pay a fee of 50 HUF per minute for each minute of use.
In the MOL Bubi app or on the MOL Bubi website, you can cancel the automatic renewal of your pass by logging into your account and clicking on your current monthly pass at least one day before the expiry date.
After the expiry of your monthly or 6-months pass, your account will automatically be switched to Pay As You Go minute-based use.
If you would like to buy a monthly or 6-months MOL Bubi pass for your company's employees, please contact us on the website.
Per-minute usage is recommended if you want to use MOL Bubi on an occasional basis, as you pay for the minutes you start using MOL Bubi.
If you choose the Pay As You Go usage or want to redeem a voucher, you will have to pay a 100 HUF bankcard registration fee the first time you use the service. This is necessary to allow the payment system to check that your card details are valid. The bankcard registration fee includes the first 2 minutes of your first journey after registering your card, so the per-minute fee only starts to be paid after that - after the third minute.
You do not have to pay a bankcard registration fee when you buy a MOL Bubi pass. If your card expires during the validity period of the pass, you will need to register your new card and when you buy a pass, you can therefore ride free of charge for 32 minutes the first time after you pay.
If you want to use MOL Bubi with another bankcard, you will also have to pay the bankcard registration fee the first time you use the newly registered bankcard.
You can buy with a bankcard in the MOL Bubi app or on the MOL Bubi website. The types of cards accepted by the system are listed in Annex 2 of the MOL Bubi GTC.
In the case of purchases (MOL Bubi monthly pass, 6-months pass and bankcard registration fee for Pay As You Go usage), your card will be charged immediately, while for usage fees, your card will be charged at the beginning of the next day, aggregated on a daily basis.
If you are unable to pay the fees due to insufficient funds, your User Account will become inactive. This means that you will not be able to pick up any more bike(s) until you have settled your outstanding debt. You can settle any outstanding balance by bankcard on the MOL Bubi website or in the app, after logging in under Purchase. Attention! Your MOL Bubi account will be linked to the bankcard that you used to pay the amount you owe.
Please check that the information you provided during the transaction is correct. If you have entered all the details correctly, contact your card issuing bank or OTP Mobil customer service to investigate the reason for the rejection.
If you are still unable to register your card, we recommend that you try another card.
MOL Bubi's backend system automatically sends an e-invoice for every purchase of a fare product or a ride subject to usage fees to the email address you have entered in your User Account. The invoice is generated immediately for the purchase of a fare product, while the invoice for the settlement of usage fees is aggregated on a daily basis at the beginning of the following day. BKK is not able to issue paper invoices.
Yes, you can. Please note, however, that BKK will issue an e-invoice for the MOL Bubi service, which will be sent to the email address you provided when registering.
If the User requests an e-invoice to be issued in the name of a legal entity, the User is responsible for forwarding the e-invoice to the legal entity's official e-invoice recipient email address. Please enter the legal entity's own Hungarian tax number for the "company invoice", i.e. under no circumstances the group tax number (CSASZ number with the digit 5 in the middle).
You can only request an invoice for the product in your company name, and any usage fees will always be based on the user data provided.
You can redeem the voucher in the app under My Account/Vouchers. Important! If you do not have a bankcard assigned to your MOL Bubi account, you need to complete the 100 HUF bankcard registration before you can redeem. Attention! By redeeming your MOL Bubi voucher you will overwrite your current product. So only redeem the voucher if your current pass has already expired and you have cancelled the automatic renewal.
Send an email to [email protected], including the code you received and your phone number registered in our system.
You can change your details in the app or on the MOL Bubi website after you have logged in. To change the telephone number you entered when registering, call BKK Customer Service +36 1 3 255 255 between 6 a.m. and midnight Monday to Sunday, or send the completed Annex 3 to the GTC, which can be downloaded from the website, to [email protected].
We will send the PIN code you need to log in by SMS to the phone number you provided when you registered. If you have forgotten your PIN, you can request a new one via the app or the website. If the system does not allow you to log in with the new PIN, please call BKK Customer Service +36 1 3 255 255 between 6 a.m. and midnight from Monday to Sunday.
Call BKK's Customer Service +36 1 3 255 255 between 6 a.m. and midnight Monday to Sunday, or visit any BKK Customer Service Centre in person.
Please register again with the correct phone number, the PIN code to continue will be sent to the phone number you provided.
Call BKK's Customer Service +36 1 3 255 255 between 6 a.m. and midnight Monday to Sunday, or visit any BKK Customer Service Centre in person.
Please report errors or lodge complaints on the website under the User Account menu. You can also report errors at the BKK Customer Service Centres, at the BKK Customer Service on +36 1 3 255 255 or by email at [email protected]. BKK does not always respond to errors submitted in the MOL Bubi application.
If you have any questions, please call the BKK Customer Service on +36 1 3 255 255 from Monday to Sunday between 6 a.m. and midnight. For personal assistance, please contact the BKK Customer Service Centres or send an email to [email protected].
In accordance with the provisions of the Consumer Protection Act, the BKK Customer Service is obliged to respond to complaints reported in writing, by telephone or in person within 30 days.
In the event of an unsuccessful financial transaction, please check the accuracy of the information you provided during the transaction. If you have entered all the details correctly, contact your card issuing bank to investigate the reason for the rejection.
Important! When paying usage fees and renewing monthly passes, your bankcard is automatically debited, so your card is stored in tokenised form. Please ensure that you always have the necessary funds available.
For more information, please contact your card issuing bank or OTP Mobil customer service.
Please take your faulty bicycle to the nearest MOL Bubi station and report the problem in the MOL Bubi app under the menu item "Have you noticed an error?" or call the BKK Customer Service on +36 1 3 255 255 between 6 a.m. and midnight, Monday to Sunday. In addition, please turn the saddle to indicate to others that the bike is faulty. If the bicycle is damaged to such an extent that it cannot be returned to the nearest station, please also report the fault to the BKK Call Centre; they will inform you what to do.
You are responsible for the bicycle for the entire period of use. According to the GTC, you are obliged to report the theft of your bicycle to the police, to the BKK Customer Service on +36 1 3 255 255 between 6 a.m. and midnight Monday to Sunday, or in the MOL Bubi application under the menu item "Have you noticed an error?".
BKK does not take out general passenger or accident insurance for users of the MOL Bubi public bike-sharing service. The same applies to third party liability insurance. If you consider it necessary, we recommend you take out individual insurance. Most bankcards come with some form of insurance, and household insurance also includes liability insurance. You may also be insured in other ways if any of your club memberships include insurance (e.g. if you are a member of the Hungarian Cyclists Club/Magyar Kerékpárosklub, where you are covered for traffic damage from the 1st day of the month following the date of payment of the relevant membership fee, and you also have public liability insurance).
MOL Bubi passes can only be used with a Hungarian address. If you have entered a foreign address, this option will remain inactive for you.
BKK is not responsible for personal belongings left on the bicycle. Objects found on the bicycle or at the MOL Bubi station can be handed over to the notary competent for the place where it was found, according to the provisions of Article 5:55 (1) of the Hungarian Civil Code.